Who we are
Crown Executive Black Taxis is operated by Liam Boland, of [email protected].
We are responsible for the personal information described in this policy.
For privacy enquiries, email [email protected] or call 07958 237119.
Information we collect
When you enquire or arrange travel, we may collect:
- Your name and contact details.
- Passenger and corporate booking contact details.
- Collection addresses, destinations and travel dates.
- Flight details and journey instructions.
- Passenger numbers and luggage requirements.
- Payment status, billing information and transaction references.
- Correspondence, feedback and complaint records.
Depending on the website features you use, technical information such as your IP address and browser details may also be processed.
Please provide only information needed to arrange your journey.
Where information comes from
We receive information directly from you and, where someone books on your behalf, from employers, assistants, travel coordinators or other booking contacts.
Website and payment providers may supply technical or transaction information relevant to your enquiry or booking.
How we use information
We use information to respond to enquiries, prepare quotations, arrange journeys, communicate booking details, process payments and handle queries.
We also use relevant records for accounting, legal obligations, security and the management of complaints or claims.
Our lawful bases
Depending on the activity, we rely on:
- Contractual necessity for quotations and bookings you request.
- Legal obligations for required records and disclosures.
- Legitimate interests in operating the business, coordinating third-party passenger bookings, preventing fraud and handling disputes, balanced against individual rights.
- Consent where required for marketing or particular website technologies.
[Specify the lawful basis and any additional legal condition used for health or accessibility information, where applicable.]
Providing essential journey and contact details is necessary for us to assess and fulfil a booking.
Who receives information
Relevant information may be shared with the driver delivering your journey and providers supporting bookings, communications, website hosting, payments and accounting.
Information may also be disclosed to professional advisers, insurers or authorities where necessary and lawful.
How long we keep information
We retain information for the purposes described above and applicable legal requirements.
Our retention periods are:
- Unsuccessful enquiries: Details will be kept for ongoing marketing until preferences or a request to remove the details..
- Booking and journey records: All essential booking and transaction evidence for up to 6 years after the journey..
- Financial records: Will be kept upto 6 years from the most recent end of financial year..
- Complaints and claims: Will be kept for 6 years after closure..
- Marketing preferences: Will be kept until client changes settings.
Marketing
Where we send marketing, we will do so in accordance with applicable rules. You can opt out using the instructions in the message or by contacting us.
Operational messages about an enquiry or booking are separate from marketing.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your personal information, or object to certain uses.
Where we rely on consent, you can withdraw it without affecting processing already carried out lawfully.
Contact us to exercise your rights. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies and automated processing
See our Cookie Policy for information about website technologies.
[Confirm whether any solely automated decisions with legal or similarly significant effects occur. Describe them if applicable.]
Changes to this policy
We will update this policy when our practices change and provide further notice where required.